AutoElevate Admin Portal & API - 2026-10-21

New Features

Adds a Last Sign-In column to the Users grid, so you can spot stale or inactive accounts at a glance.
Adds a column to the Users grid showing whether each user signs in with SSO or a local account.
The Elevation Events grid now shows when a rule has already been created from an event, so admins don't create duplicate rules.
Elevation Requests and the Computers grid now show the antivirus or endpoint security product detected on each computer. Requires Windows agent v2.11.2780 or later, currently on the Canary channel.
Adds Partner API endpoints for managing elevation rules, users and computer actions.
Adds a setting to choose whether a reinstalled or reimaged machine reconnects to its existing computer record.
Just-in-Time Domain Log-In can now create a domain user with no groups selected, for environments that assign permissions through the Organizational Unit.

Refinements

In the new admin portal (Beta), saved view order and changes to built-in views now follow you to any browser or computer you sign in from.
In the new admin portal (Beta), grids show Yes/No values more clearly, the "RECOMMENDED" label is removed, and column layouts belong to each saved view.
Removes outdated license count fields and their warnings from Settings.
The "Users" and "Domain Users" groups no longer appear as local group options in Just-in-Time Domain Log-In, since Windows adds domain users to them automatically.
Audit Log entries now record more reliably which user made each change.
Security updates.

Bug Fixes

Fixes an issue where Autotask time entries for elevations could fail with a "TimeEntry.RoleID" error when a technician's Autotask role differed from the Default Role.
Fixes an issue where deleting a company linked to a ticketing system showed a false error about associated Locations, Rules, Settings or Users.
Fixes an issue where "Convert to rule" on a Blocker Event created a rule with no action.
Fixes an issue where adding a setting that already existed at the same level appeared to succeed but discarded the new value. A clear message now appears instead.
Fixes an issue where some Addigy-managed Mac computer detail pages showed "Pending Computer…" instead of the machine name.
Fixes an issue where the "this article" help link on the Just-in-Time Domain Log-In setting did nothing.
Fixes an issue where Mac users saw their own request explanation on the denial screen instead of the technician's denial reason.
Fixes an issue where approved Just-in-Time Domain Log-In requests could stay in processing until they expired without creating a domain account.
Fixes an issue where a failed Just-in-Time Domain Log-In request was retried repeatedly until it expired.
Fixes an issue where agents reconnected to real-time messaging more often than needed.