Thanks for the great feedback — notification control is an important area for MSP workflows, especially for teams managing multiple clients and on‑call rotations.

AutoElevate’s current notification system doesn’t yet support working‑hour schedules, holiday suppression, or technician‑specific time‑based routing. We understand this creates noise, especially for larger NOC/SOC or after‑hours teams.

We are actively reviewing a more granular notification model that would support:

* Technician working hours and holiday schedules

*Notification routing by Company, technician group, or role

* Time‑based rules (on‑call windows, overnight suppression, etc.)

* Optional mode to hide new requests in the mobile app for tech‑only workflows

* Configurable visibility so teams use the portal without unnecessary alerts

These capabilities are under consideration, and feedback here directly helps shape priority.

Call to action for additional feedback here: Please share your specific scheduling needs (e.g., on‑call rotations, holiday blackout periods, per‑company tech assignments). Real‑world scenarios help us design the right flexibility into the system.

Mobile app setting to remove visibility for all new requests so it is strictly technician mode so techs are required to use portal, but not have visibility of requests.