Automatic removal of stale devices
under consideration
D
Daniel Rivera
updated the status to
under consideration
M
Mike Drechsler
I need more control over stale devices.
There are some seasonal worker laptops that get removed automatically. I would like it if they could just come back automatically on next elevation event.
Solutions (one or more of these can help):
-Allow us to control the time for automatic removal.
-Allow any removed device to automatically re-register when it checks in again. Could be controlled with a setting (allow stale agent re-register)
-A report of all machines and the time when they have been automatically removed in the past
-Document any event log on the client side to indicate the computer is no longer authorized when it attempts to check in. The RMM could use this as a trigger for an uninstall / reinstall action or alert.
-When reinstalling the agent again over top of any existing install it should not fail the install, it should re-register. Fix the installer to handle when an existing agent is detected to not just exit with failure code.
D
Daniel Rivera
Mike Drechsler: Sorry for the slow reply here.
Starting with the good news, because the reality is better than the premise. Devices aren't deleted after 30 days. The agent stays installed, the record stays intact, and the machine is only hidden from the portal view — that 30-day mark is what keeps idle machines from counting against your license. When one of those seasonal laptops comes back online and checks in, it reappears on its own. So "come back automatically on next elevation event" is what already happens today.
That leaves the parts that genuinely aren't there. Control over the timing, and a record of what dropped off and when, are both real gaps, and you're far from the only partner asking. The honest complication is that the same 30-day mark drives licensing, so a straight dial isn't free — the direction under discussion is keeping stale machines visible and flagged inactive without billing for them, which I suspect is closer to what you're actually after.
Your last point is a different animal. An install over an existing agent failing outright rather than re-registering sounds like a defect, not a missing feature. Send the exit code and installer log to support@autoelevate.com and we'll chase that one separately.
D
Daniel Rivera
Hello Doug. Thanks for your feedback. This is something we currently support but after 30 days. This way it doesn't count against your license.